Health Services

Delivery

Cate's Chemist offers a delivery service to the Townsville area. You can find full details on our Delivery page.

We use employed drivers, Fastway Couriers and Australia Post. Delivery requires a signature on receipt — consider delivery to a work address if no one will be home. Additional charges may apply if a second delivery attempt is needed.

Veteran Health

Defence Veterans have fulfilled a duty, served their country, faced stress, trauma and crisis, and put others' welfare before their own. Cate's Chemist is a Defence Friendly health destination providing access to the systems of support designed to treat and support veteran health and wellbeing.

Cate and Paul served in the Australian Army and welcome all Navy, Army and Air Force patients. If you need advice on DVA medication entitlements, call or drop in anytime. If you'd like assistance navigating the civilian health maze, Cate and Paul will set aside time for you.

• Proud APOD partner
• Committed to the Prime Minister's Veteran Employment Program
• Proud members of the Veteran Community Business Chamber
• Proud Foundation Members of the Veterans Business Alliance

Sleep Apnoea

Do any of these sound familiar?

• Witnessed apnoea or choking during sleep
• Regular loud snoring
• Regular fatigue or daytime sleepiness
• Cardiovascular risk factors — obesity (BMI > 30), hypertension, cardiac disease, or diabetes

You might benefit from talking to your GP about sleep apnoea. Or speak with the team at Cate's Chemist Hyde Park on 07 4772 2473. You can also read more about healthy sleep and sleep apnoea on our site.

Cate's Chemist Hyde Park can coordinate and provide:

• Overnight ambulatory investigation for obstructive sleep apnoea — bulk billed, subject to eligibility. Patients can bring any standard referral or this referral form from their GP.
• CPAP Treatment Trial
• CPAP Treatment Review
• CPAP equipment

Equipment Hire

Found yourself in an Accident & Emergency department with a leg cast, brace or strapping?

Call the team at Cate's Chemist Hyde Park on 07 4772 2473 to discuss hiring underarm and forearm crutches for adults and children.

Medication Packing (Dose Administration Aids)

Cate's Chemist can package your medication using Dose Administration Aids (DAA). Are you:

• Taking more than two or three medications or supplements per day?
• Taking medication or supplements more than once a day?
• Confused by different doses with different instructions?
• A carer for someone taking medication?

Then ask your pharmacist about DAA. A pharmacist can advise whether a DAA might benefit the type of medicines you're taking or your specific dose instructions.

You don't have to be elderly, have poor memory or many prescriptions to benefit from DAA. Small changes in dose can have disproportionate effects. Forgetting a single dose, shifting a dose from morning to evening, or taking it at another time with another medication can all have health consequences.

DAA are:

• A visible reminder to take medication
• Easy to check whether medication has been taken
• Sealed and secure to prevent spills or mix-ups
• Suitable for all age groups
• Checked and supervised by qualified pharmacists
• Convenient and portable

Your pharmacist dispenses medication into a blister pack organised by time of day and day of week. The sealed pack lists all contents plus other medications taken — providing vital information for hospital or ambulance staff in an emergency.

Vaccinations

Stay up to date with your flu shot. Book online at your preferred location:

Pharmacist Consultations

There are many ways to access the expertise of a pharmacist at Cate's Chemist, including:

• Medication Counselling
• MedsCheck
• Diabetes MedsCheck
• Medication Profiling
• MedsIndex
• Medical Certificates
• Home Medicines Review

Your pharmacist will counsel you on the use of a medicine when it's new, when dosage changes, and periodically to ensure it's still doing what you and your doctor expect. The service is free in store and over the phone for Cate's Chemist Customer Care or Script Minder members.

MedsCheck and Diabetes MedsCheck

Managing multiple medications or diabetes is no easy task. MedsCheck is a program that allows you to schedule a 20–30 minute one-to-one session with your pharmacist to ensure you're safely and appropriately using all your medications to maximise your health. Call in store or 07 4728 4261 to see if you qualify for this free service.

Medication Profiles

A Patient Medication Profile (PMP) is a comprehensive summary of all regular medicines taken by a patient. It helps patients better understand and manage their medicines and provides a useful communication tool between patients and their health care professionals. Usually free for Customer Care or Script Minder members.

MedsIndex

MedsIndex allows you to track your medication compliance — calculating how much medicine your doctor intended you to take versus how much is being dispensed. Call in store or 07 4728 4261 to see if you qualify for this free service.

Home Medicines Review

Home Medicines Review (HMR) helps individuals living at home maximise the benefits of their medicine regimen and prevent medication-related problems. Available to patients whose GP determines a HMR is clinically necessary. It includes consideration of how home and lifestyle factors affect medication use. Ask your pharmacist or GP whether a HMR would benefit you.

Residential Medication Management Review

A Residential Medication Management Review (RMMR) is a service for permanent residents of an Australian Government funded aged care facility. When requested by the resident's GP, an accredited pharmacist conducts a comprehensive assessment to identify, resolve and prevent medication-related problems, and provides a report to the GP.

Medical Certificates

Pharmacists can provide documentary evidence of minor illness or injury for workplace purposes. There are restrictions — certificates are:

• Only issued for minor ailments such as coughs, colds, flu, and common gastrointestinal or infectious conditions
• Normally issued for a maximum of two days
• Not available for conditions treated with prescription drugs
• Not available for complex conditions — these must be referred to a doctor
• Not able to certify fitness to return to work

Allow 10–15 minutes for a consultation. Call 07 4728 4261 to make an appointment and confirm the fee.

Blood Pressure Monitoring

You might benefit from a blood pressure check if you are:

• Middle aged and never been checked
• From a family with a history of high blood pressure
• Overweight or not physically active
• Smoking or drinking alcohol regularly
• Stressed
• Diagnosed with a chronic condition that puts you at risk

The higher your blood pressure, the harder your heart has to work. High blood pressure (hypertension) is a key risk factor for heart disease and stroke — and the only reliable way to know if you have it is regular monitoring, as there are no obvious signs or symptoms.

Phone 07 4728 4261 to enquire.

Script Minder Service

Now with SMS reminders and app support!

Ever misplaced a prescription? Turned up at a pharmacy that doesn't have your medication in stock? We can care for your prescriptions so you can turn your mind to other things.

Call in store or register online for our free Script Minder service:

• We hold onto your scripts
• Call ahead and we'll have your medications ready for collection
• Register for MedAdvisor for app or SMS reminders when you're due for a repeat, when you've run out of repeats and need to see your doctor, and when your script is ready for pickup

Holding your scripts helps us give you quality continuous care, support you with reminders and advice, and manage stock of your medications.

Health Business Support & Project Management

Our business support and project management services include enhanced service delivery to medical centres, contracted pharmacist services, project managing the implementation of new pharmacies or health services (such as pathology), design and technical support for projects, and management consulting to residential care facilities, medical centres and other health businesses.

Contact headoffice@cateschemist.com.au to discuss your needs.